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frequently_asked_questions [2018/08/28 10:35] tickstory |
frequently_asked_questions [2020/01/09 21:43] tickstory [I am getting a launcher error when starting MT4.] |
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===== Common Metatrader Errors ===== | ===== Common Metatrader Errors ===== | ||
* [[frequently_asked_questions#openerror5|FXT 'Cannot open error [5]']] | * [[frequently_asked_questions#openerror5|FXT 'Cannot open error [5]']] | ||
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+ | ===== Need further assistance? ===== | ||
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+ | Please join our online [[https://tickstory.com/forum|Support Forum]] for further discussion and assistance. Don't forget that you can search the forum for common errors or questions (eg. "DAX" or "cannot open"). The forum is an invaluable and quick resource to answering common questions. | ||
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- On slower machines, it may take some time for time for MT4 to to load. In this case, Tickstory does not wait any longer and puts up this error. Once MT4 has finished starting, you can press the launch button again and it should no longer display this error. | - On slower machines, it may take some time for time for MT4 to to load. In this case, Tickstory does not wait any longer and puts up this error. Once MT4 has finished starting, you can press the launch button again and it should no longer display this error. | ||
- | <note important>Note: Users of the 'Lite' (free) version of Tickstory will need to revert their Metatrader version to Build 765 or earlier, otherwise you will receive this error during the launch process.</note> | + | <note important>Note: Please make sure you are using the most recent version of Tickstory and supports your current Metatrader 4 Build version. In the event Tickstory does not currently support the most recent MT4 version, you will need to roll-back your terminal to the last supported version (as advised by our Support team).</note> |
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