frequently_asked_questions
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frequently_asked_questions [2019/05/02 03:38] tickstory |
frequently_asked_questions [2023/09/14 22:51] (current) tickstory |
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| - On slower machines, it may take some time for time for MT4 to to load. In this case, Tickstory does not wait any longer and puts up this error. Once MT4 has finished starting, you can press the launch button again and it should no longer display this error. | - On slower machines, it may take some time for time for MT4 to to load. In this case, Tickstory does not wait any longer and puts up this error. Once MT4 has finished starting, you can press the launch button again and it should no longer display this error. | ||
| - | <note important>Note: Users of the 'Lite' (free) version of Tickstory will need to revert their Metatrader version to Build 765 or earlier, otherwise you will receive this error during the launch process.</note> | + | <note important>Note: Please make sure you have updated to the most recent version of Tickstory to ensure your Metatrader 4 Build version is supported. In the event Tickstory does not currently support the most recent MT4 version, you will need to roll-back your terminal to the last supported version until an update is available (as advised by our Support team).</note> |
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| + | <note important> | ||
| + | If you continue to have difficulties, make sure you uninstall any third-party software that augments or alters Metatrader behavior as it may be incompatible with Tickstory. | ||
| + | </note> | ||
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| !!!This problem is typically due MT4 not utilising your exported data correctly. Check the following: | !!!This problem is typically due MT4 not utilising your exported data correctly. Check the following: | ||
| * Ensure you have launched your MT4 terminal via the Tickstory '[[launching_mt4|Launch MT4]]' option (press F8 when in Tickstory to do this). | * Ensure you have launched your MT4 terminal via the Tickstory '[[launching_mt4|Launch MT4]]' option (press F8 when in Tickstory to do this). | ||
| + | * Ensure you have selected the "//Every tick//" modelling method in the Metatrader 4 Strategy Tester. | ||
| * Ensure you have exported your MT4 database to the [[configuring_tickstory|correct location]] (make sure you have selected the correct server if there are multiple selections). For example, if you have a "Demo" and "Real" account, make sure you are exporting to the same one you are using for back-testing, otherwise the data will not be visible to MT4. | * Ensure you have exported your MT4 database to the [[configuring_tickstory|correct location]] (make sure you have selected the correct server if there are multiple selections). For example, if you have a "Demo" and "Real" account, make sure you are exporting to the same one you are using for back-testing, otherwise the data will not be visible to MT4. | ||
| * If applicable, ensure you have correctly [[customising_mt4_export_settings|mapped the Tickstory symbol name]] (eg. EURUSD) to the MT4 equivalent symbol name (eg. EURUSDm, fcmEURUSD, etc). (More help is also available in our [[https://tickstory.com/forum/search.php?keywords=maps+to&terms=all&author=&sc=1&sf=all|forum]]). | * If applicable, ensure you have correctly [[customising_mt4_export_settings|mapped the Tickstory symbol name]] (eg. EURUSD) to the MT4 equivalent symbol name (eg. EURUSDm, fcmEURUSD, etc). (More help is also available in our [[https://tickstory.com/forum/search.php?keywords=maps+to&terms=all&author=&sc=1&sf=all|forum]]). | ||
frequently_asked_questions.1556768295.txt.gz · Last modified: 2020/04/29 06:36 (external edit)
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