frequently_asked_questions
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frequently_asked_questions [2020/01/09 21:45] tickstory [I am getting a launcher error when starting MT4.] |
frequently_asked_questions [2023/09/14 22:51] (current) tickstory |
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| <note important>Note: Please make sure you have updated to the most recent version of Tickstory to ensure your Metatrader 4 Build version is supported. In the event Tickstory does not currently support the most recent MT4 version, you will need to roll-back your terminal to the last supported version until an update is available (as advised by our Support team).</note> | <note important>Note: Please make sure you have updated to the most recent version of Tickstory to ensure your Metatrader 4 Build version is supported. In the event Tickstory does not currently support the most recent MT4 version, you will need to roll-back your terminal to the last supported version until an update is available (as advised by our Support team).</note> | ||
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| + | <note important> | ||
| + | If you continue to have difficulties, make sure you uninstall any third-party software that augments or alters Metatrader behavior as it may be incompatible with Tickstory. | ||
| + | </note> | ||
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| !!!This problem is typically due MT4 not utilising your exported data correctly. Check the following: | !!!This problem is typically due MT4 not utilising your exported data correctly. Check the following: | ||
| * Ensure you have launched your MT4 terminal via the Tickstory '[[launching_mt4|Launch MT4]]' option (press F8 when in Tickstory to do this). | * Ensure you have launched your MT4 terminal via the Tickstory '[[launching_mt4|Launch MT4]]' option (press F8 when in Tickstory to do this). | ||
| + | * Ensure you have selected the "//Every tick//" modelling method in the Metatrader 4 Strategy Tester. | ||
| * Ensure you have exported your MT4 database to the [[configuring_tickstory|correct location]] (make sure you have selected the correct server if there are multiple selections). For example, if you have a "Demo" and "Real" account, make sure you are exporting to the same one you are using for back-testing, otherwise the data will not be visible to MT4. | * Ensure you have exported your MT4 database to the [[configuring_tickstory|correct location]] (make sure you have selected the correct server if there are multiple selections). For example, if you have a "Demo" and "Real" account, make sure you are exporting to the same one you are using for back-testing, otherwise the data will not be visible to MT4. | ||
| * If applicable, ensure you have correctly [[customising_mt4_export_settings|mapped the Tickstory symbol name]] (eg. EURUSD) to the MT4 equivalent symbol name (eg. EURUSDm, fcmEURUSD, etc). (More help is also available in our [[https://tickstory.com/forum/search.php?keywords=maps+to&terms=all&author=&sc=1&sf=all|forum]]). | * If applicable, ensure you have correctly [[customising_mt4_export_settings|mapped the Tickstory symbol name]] (eg. EURUSD) to the MT4 equivalent symbol name (eg. EURUSDm, fcmEURUSD, etc). (More help is also available in our [[https://tickstory.com/forum/search.php?keywords=maps+to&terms=all&author=&sc=1&sf=all|forum]]). | ||
frequently_asked_questions.1578606305.txt.gz ยท Last modified: 2020/04/29 06:36 (external edit)
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